Curtain and guide faults
Support for displaced, damaged or poorly travelling shutter curtains, side guides and bottom rails.
Fault diagnosis and repair
Roller shutter repairs for commercial and industrial premises
Sunrise Shutters diagnoses and repairs mechanical, electrical and impact-related shutter faults across Birmingham, the West Midlands and the wider UK. We focus on restoring safe, reliable operation and explaining when a repair, temporary measure or replacement is the sensible route.
- Mechanical and powered shutters
- Emergency and planned work
- More than 15 years of experience
- Emergency line answered 24 hours a day, 365 days a year
- Over 15 years repairing and installing commercial shutters
- Made to order in our own West Midlands workshop
The service
Repair the cause, not only the symptom
Common symptoms include a shutter that will not close, travels unevenly, stalls, makes unusual noise or repeatedly trips a control. Those symptoms can come from different faults, so a useful repair starts with inspection rather than assumption.
When you get in touch, tell us where the shutter is, how it operates and what it is doing. Our team makes sure the area is safe before work starts, then carries out a full inspection to find the source of the problem. With years of experience across a wide range of faults, there is very little our engineers have not seen before.
We work across shopfront, warehouse, workshop and commercial access applications. Where repair is practical, the aim is safe operation and dependable use. Where age, structural damage or repeated faults make replacement more suitable, we will explain why.
Where a part has to be ordered, we make the shutter safe and secure in the meantime and agree a return visit to finish the repair, so you are not left with an exposed opening.
Planned repairs can be booked through the enquiry form or the service line. If the shutter has left the premises insecure, or you cannot open up to trade, use the 24/7 emergency line instead.
What we consider
Which roller shutter faults do we repair?
The faults we are called out to most often, on manual and powered shutters alike.
Motors and controls
Diagnosis of powered operation, switches, controls and motor-related symptoms.
Wear and alignment
Inspection of recurring noise, uneven travel, sticking and components showing signs of wear.
Damage and security
Repair planning after accidental impact, vandalism or attempted entry has affected the shutter.
Shopfront and retail shutters
Repairs to shop shutters, punched and perforated curtains and the security grilles that protect customer-facing premises.
Industrial and warehouse doors
Repairs to larger roller shutters on warehouses, factories and trade units, including powered doors in daily use.
What happens next
A straightforward route from enquiry to outcome
The detail varies by site, but the decision points stay clear.
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01
Understand the fault
We gather the symptoms, shutter type and access requirements before the visit.
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02
Inspect the system
The engineer checks the shutter and surrounding components to identify the cause.
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03
Set out the options
We explain the repair route and flag where temporary work, parts or replacement should be considered.
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04
Test safe operation
Completed work is checked through an appropriate operating cycle before handover.
Useful before you call
Repair or replace?
- Repair is often appropriate for an isolated fault on an otherwise serviceable shutter.
- Replacement may be more sensible after extensive curtain or structural damage.
- Repeated breakdowns can indicate that the wider system needs reassessment.
- Changes in use, security or insulation needs can also alter the best long-term option.
- Shutters that have been repaired several times in a short period are worth reassessing as a whole.
Established service pages
Find support in your area
Based in our West Midlands workshop, with work carried out across the UK. Priority response covers Birmingham and West Midlands; for other areas, call and we will confirm attendance for your site.
Birmingham roller shutters
Birmingham shutter repairs
Dudley roller shutters
Wolverhampton roller shutters
Telford roller shutters
Telford shutter repairs
Cannock roller shutters
Kidderminster roller shutters
Lichfield roller shutters
Warwick and Leamington shutters
Leicester roller shutters
Nottingham roller shutters
Derby roller shutters
Common questions
Clear answers before you enquire
These answers describe the service in general. A survey or inspection is still needed for site-specific advice.
What are the most common roller shutter faults?
Shutters that stick or will not close, travel unevenly, stop part way, make grinding or rattling noises, or stop responding to the controls. Impact damage to the curtain or guides is also common.
What information helps when booking a repair?
The site location, shutter position, operating method, symptoms and any recent damage are useful. A clear photo can also help with initial triage.
Do you repair powered roller shutters?
Yes. The team works with mechanical and powered shutter systems. The exact repair depends on the control, motor and fault found during inspection.
Do you offer emergency roller shutter repairs?
Yes. The emergency repair line is answered 24 hours a day, 365 days a year for shutters that leave premises insecure or block access.
Do you repair shutters outside the West Midlands?
Yes. As well as Birmingham and the West Midlands, our repair teams work across the UK, including Leicester, Nottingham, Derby, Sheffield, Manchester, Oxford and London.
Do you repair roller shutters in Birmingham?
Yes. We repair roller shutters across Birmingham, from the city centre to Sutton Coldfield, Erdington, Edgbaston and Selly Oak. Our workshop in West Bromwich is under six miles from the city centre.
Can you repair damage after a break-in?
We can assess the shutter and opening after forced entry. The first priority may be temporary securing, followed by a planned permanent repair.
How much does a roller shutter repair cost?
It depends on the fault, the type of shutter and any parts required, so the repair is confirmed after inspection. Sharing the symptoms and a photo when you get in touch helps the team advise on the next step.
How long does a roller shutter repair take?
It depends on the fault. The engineer diagnoses the problem on the first visit, and if parts are needed, the shutter is made secure and a return visit is agreed to complete the repair.
Is it worth repairing an old roller shutter?
Often, yes. An isolated fault on an otherwise sound shutter is usually worth repairing. Extensive curtain damage, repeated breakdowns or a change in how the opening is used can make replacement the better option.
How can I reduce repeat faults?
Avoid forcing a struggling shutter, report changes in operation early and arrange planned inspection and maintenance suitable for the usage and environment.
Do you offer maintenance contracts?
Yes. Maintenance and servicing contracts keep shutters in good condition between repairs and help you meet the legal duty to keep commercial doors in good working order.
Speak to Sunrise Shutters
Tell us about the opening, fault or project
Send the details below, or call the team if you would rather talk it through.
