Stuck open or closed
Diagnosis for shutters that will not travel correctly, have jammed in the guides or have stopped part way.
24/7 emergency support
Emergency shutter repairs when your premises cannot wait
For shutters that are stuck, damaged or leaving a building insecure, Sunrise Shutters provides a 24-hour emergency repair line, 365 days a year, across Birmingham, the West Midlands and the rest of the UK. We assess the immediate risk, make the opening safe and plan the right repair.
- Emergency line open 24/7
- Support available 365 days a year
- Commercial and industrial shutters
- Emergency line answered 24 hours a day, 365 days a year
- Over 15 years repairing and installing commercial shutters
- Made to order in our own West Midlands workshop
The service
Urgent help, followed by a repair that addresses the fault
A shutter failure can affect security, access and day-to-day trading. The first priority is to protect people and the opening. Our team will ask what has happened, whether the shutter is open or closed, and whether there is visible impact or break-in damage before arranging the next step.
Our engineers make sure staff and members of the public are safe before any work starts, then inspect the shutter to find the source of the fault. They have dealt with every kind of shutter failure, so very little will surprise them.
An emergency visit may resolve the fault immediately or may secure the site before planned parts and follow-up work. If the shutter cannot be fixed straight away, we make the premises secure and return to complete the full repair during normal working hours. We will always tell you which route applies rather than treating a temporary measure as a finished repair.
Downtime is costly. A shutter that will not open can stop you trading, and one that will not close leaves stock and premises exposed overnight. The emergency line is there for both, whatever the time of day.
What we consider
What counts as a shutter emergency?
Call the emergency line for any of these. If you are not sure whether it can wait, call anyway and we will help you decide.
Impact and break-in damage
Assessment of damaged curtains, guides, bottom rails and surrounding components after forced entry or accidental impact.
Motor and control faults
Checks for powered shutters that do not respond, stop unexpectedly or operate inconsistently.
Temporary securing
Practical steps to reduce immediate exposure where a permanent repair needs parts or a return visit.
Nights, weekends and bank holidays
The emergency line is answered 24 hours a day, 7 days a week, 365 days a year, not only during office hours.
Shop, warehouse and industrial shutters
Emergency help for retail shutters, security grilles, warehouse doors and larger industrial roller shutters.
What happens next
A straightforward route from enquiry to outcome
The detail varies by site, but the decision points stay clear.
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01
Call and describe the risk
Tell us the location, shutter type, position and visible damage. Keep people away from an unstable shutter.
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02
Triage and attendance
We assess urgency and arrange the most appropriate response using the information available.
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03
Make safe and diagnose
The engineer inspects the shutter, identifies the likely fault and works to restore safe access or security.
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04
Complete or plan the repair
If further parts or work are needed, we set out the next action clearly and keep temporary work distinct.
Useful before you call
What to do before an engineer arrives
- Do not force a shutter that is jammed, uneven or making unusual noises.
- Keep staff and visitors clear of the opening and any loose components.
- If it is safe, note the control type, fault symptoms and any recent impact or power issue.
- Have the site address and a reliable access contact ready when you call.
- After a break-in, report it to the police before anything is moved and keep the crime reference for your insurer.
Established service pages
Find support in your area
Based in our West Midlands workshop, with work carried out across the UK. Priority response covers Birmingham, West Bromwich and West Midlands; for other areas, call and we will confirm attendance for your site.
Birmingham roller shutters
Birmingham shutter repairs
Dudley roller shutters
Wolverhampton roller shutters
Telford roller shutters
Telford shutter repairs
Cannock roller shutters
Kidderminster roller shutters
Lichfield roller shutters
Warwick and Leamington shutters
Leicester roller shutters
Nottingham roller shutters
Derby roller shutters
Common questions
Clear answers before you enquire
These answers describe the service in general. A survey or inspection is still needed for site-specific advice.
When should I use the emergency repair line?
Call when a shutter failure leaves access blocked, the premises insecure or there is an immediate safety concern. Routine servicing and non-urgent faults can be arranged through the service line.
Is the emergency line really open 24 hours a day?
Yes. The emergency repair line is answered 24 hours a day, 7 days a week, 365 days a year, including nights, weekends and bank holidays.
How quickly can an engineer get to me?
We prioritise each call by the risk to security and safety and get a team to you as quickly as possible. Calling rather than emailing lets us triage the job straight away.
Do you cover emergencies outside Birmingham?
Yes. Our emergency teams work across the West Midlands and the UK, including Wolverhampton, Coventry, Leicester, Derby, Nottingham, Sheffield, Manchester, Oxford, Milton Keynes, Gloucester and London.
Can every emergency repair be finished in one visit?
Not always. The outcome depends on the damage, shutter type and parts required. The first visit may restore operation, or it may make the opening safe and secure before a planned repair.
Can you make my premises secure overnight?
Yes. If a full repair is not possible straight away, we make the shutter and premises secure, then return to complete the repair during normal working hours.
Can you repair a shutter damaged in a break-in?
Yes. We secure the opening first, then assess the curtain, guides, bottom rail and locking so a permanent repair can be planned.
Should I try to force a stuck shutter?
No. Forcing a jammed or uneven shutter can increase damage and risk. Isolate the area where safe and call for advice.
Do commercial shutters need regular servicing?
Yes. Workplace health and safety law requires doors at work, including powered shutters, to be kept safe and in good working order. Routine servicing is the practical way to meet that duty.
Do you also provide planned maintenance?
Yes. The maintenance service is intended to identify wear, improve reliability and reduce avoidable disruption between emergency call-outs.
Speak to Sunrise Shutters
Tell us about the opening, fault or project
If the premises are insecure or access is blocked, call the emergency line: it is answered 24 hours a day, 365 days a year.
